How we tripled revenue of an online grocery store by improving its customer experience.
We brought clarity to the offer, helped visitors find what they want as quickly as possible and made the checkout process a breeze.
We brought clarity to the offer, helped visitors find what they want as quickly as possible and made the checkout process a breeze.
L’épicerie nouvelle is an online grocery store that delivers to your doorstep products from France & French West Indies. They deliver anywhere in Canada!
Their unique selling point can be summarized thus: “Why do we need to leave our homes for the repetitive tasks of shopping? The answer has never been simpler – because with L’épicerie Nouvelle located right here in Montreal, Canada but sourcing goods globally across Europe & North America too; there will always something special waiting at your doorstep when its mealtime!”
Customer experience on the store was poor. Visitors arriving at the website had difficulty finding what they want. The pages took a very long time to load and the WordPress website was not responsive as it had bugs that made it display poorly on different devices and browsers.
Although they had Mailchimp installed, the brand owners had poor communication with their customers during their buying journey. So, it was difficult to bring them back for another purchase.
To solve this problem, we moved the store from WordPress to Shopify with the following unique benefits:
